Privacy Policy

Welcome to Valence Asta Sports. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit valenceasta.com and make purchases from our store.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

1 Information We Collect

We collect information you provide directly when you:

• Create an account or place an order
• Fill out a contact or custom bat enquiry form
• Subscribe to our newsletter or promotions
• Communicate with us via email or social media

This may include your name, email address, phone number, shipping address, billing address, and payment information. Payment transactions are processed securely through our payment gateway and we do not store your full card details.

We also automatically collect certain data when you browse our site, including your IP address, browser type, pages visited, and time spent on pages, via cookies and analytics tools.

2 How We Use Your Data

We use the information we collect to:

• Process and fulfil your orders and send order confirmations
• Handle custom bat enquiries and communicate build updates
• Provide customer support and respond to your queries
• Send promotional emails and offers (only if you have opted in)
• Improve our website, products, and user experience
• Comply with legal obligations

3 Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Shipping & logistics partners — to deliver your order
• Payment processors — to securely handle transactions
• Email marketing platforms — to send newsletters (only with your consent)
• Analytics providers — to understand site usage

All third-party providers are contractually obligated to keep your data confidential and use it only for the specific services they provide to us.

4 Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Types of cookies we use include:

• Essential cookies — required for the website to function (e.g., shopping cart)
• Analytics cookies — help us understand how visitors interact with our site
• Marketing cookies — used to deliver relevant promotions (only with consent)

You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect site functionality.

5 Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal compliance. You may request deletion of your personal data at any time (subject to legal requirements) by contacting us.

6 Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your data (right to be forgotten)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please reach out to us using the contact details below.

7 Data Security

We take data security seriously. Our website uses SSL encryption to protect information transmitted between your browser and our servers. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or disclosure.

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

8 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to get in touch: